Privacy notice

1. Introduction

NexGen Lasers ("we," "us," or "our") is committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your personal information when you visit our website nexgenlasers.co.za, use our services, or interact with us.

2. Information We Collect

  • We may collect the following types of personal information:
  • Contact Information: Name, address, email address, telephone number.
  • Account Information: Username, password, purchase history, preferences.
  • Technical Information: IP address, browser type, device information, cookies, and website usage data.
  • Communication Information: Records of correspondence and interactions with us.
  • Marketing Information: Preferences for receiving marketing communications.

3. How We Collect Information

  • We collect information in the following ways:
  • Directly from you when you create an account or contact us.
  • Automatically through cookies and similar technologies when you visit our website.
  • From third-party payment processors when you make a purchase.

4. How We Use Your Information

  • We use your information for the following purposes:
  • To process and fulfil your orders.
  • To manage your account and provide customer support.
  • To communicate with you about your orders, products, and services.
  • To improve our website and services.
  • To send you marketing communications (with your consent).
  • To comply with legal and regulatory requirements.
  • To prevent fraud.

5. Disclosure of Your Information

We may disclose your information to:

  • Third-party service providers who assist us with payment processing, shipping, and marketing.
  • Our business partners and affiliates.
  • Legal authorities when required by law.

6. Protection of Personal Information

We take reasonable and appropriate measures to protect your personal information from unauthorized access, use, or disclosure. We use secure servers, encryption, and access controls.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings.

8. Your Rights

Under POPIA, you have the following rights:

  • The right to access your personal information.
  • The right to rectify inaccurate information.
  • The right to erase your personal information.
  • The right to object to the processing of your personal information.
  • The right to complain to the Information Regulator.

9. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Notice, or as required by law.

10. Contact Us

If you have any questions or concerns about this Privacy Notice, please contact us at:

  • info@nexgenlasers.co.za
  • 10A Dunbar Street, Table View, Cape Town, South Africa
  • +27 62 841 5022

11. Changes to this Privacy Notice

We may update this Privacy Notice from time to time. We will notify you of any material changes by posting the updated notice on our website.

12. POPIA compliance.

NexGen Lasers is committed to complying with the Protection of Personal Information Act (POPIA) of South Africa.